Delivery Policy

We currently deliver to these areas in and around Kochi. You can also check your PIN code on the home page or at checkout.

We're expanding — if your area isn't listed, let us know and we'll tell you when we reach you.

Each meal type is delivered in its own window, every day of your plan including weekends:

Times are our target windows. Traffic, heavy rain or other events outside our control can occasionally cause delays — we'll message you if we expect to be more than 30 minutes late.

• Delivery is ₹150 per order.
• Delivery is free on orders above ₹10,000 (after discounts, before GST).
• The charge covers every delivery in your plan — there's no extra fee per day or per meal.

• Please make sure someone can receive the order, or add delivery instructions (for example “leave with security”) at checkout or in your address book.
• Our delivery partner will call the phone number on the order if they can't find you or get in.
• Meals left at reception or with security as instructed are considered delivered.
• Meals arrive chilled or warm in sealed containers. Eat or refrigerate them soon after delivery.

You can save several addresses under Addresses. To change where a plan is delivered, contact us before 6:00 PM the day before — the new address must be in our delivery area. Changes after that apply from the following day.

• If we miss a delivery or are very late through our fault, you can choose an extra day at the end of your plan or a refund for that day.
• If a delivery fails because no one was available, the address was incomplete or we couldn't reach you by phone after trying, the meals can't be redelivered or refunded, as they're cooked fresh for that day.
• Not going to be home? Skip or pause from My Plan before 6 PM the day before, and the day moves to the end of your plan.

See our Cancellation & Refund Policy for how refunds are paid.

On rare occasions — major public holidays, severe weather, local restrictions — we may not be able to deliver. We'll let you know as early as possible, and any day we can't deliver is added to the end of your plan at no cost.

For a problem with today's delivery, call or WhatsApp us on +91 00000 00000 during Mon–Sat, 8:00 AM – 8:00 PM. For other complaints, contact our Grievance Officer.