Terms & Conditions

These terms apply when you use the Nutrinaturals website or order a meal plan from Nutrinaturals Kitchen, Registered address to be added, Kochi, Kerala. By creating an account or placing an order, you agree to them, along with our Privacy Policy, Cancellation & Refund Policy and Delivery Policy.

If you don't agree with these terms, please don't use our services.

• You must be at least 18, or use the service with a parent or guardian's consent.
• Give accurate details — especially your phone number, address and allergies — and keep them up to date.
• You're responsible for keeping your password safe and for activity on your account.
• We may suspend accounts used for fraud, abuse of offers or behaviour that puts our staff or delivery partners at risk.

• Plans are sold for 5, 14 or 28 days. The minimum plan length is 5 days.
• You choose which meals are covered each day (for example lunch and dinner) when you build your plan.
• Orders placed before 6:00 PM can start the next day, subject to delivery slots in your area. Your start date is confirmed at checkout.
• Menus rotate weekly. Specific dishes, ingredients and garnishes may change based on seasonal availability.
• An order is confirmed once you receive an order confirmation. We may decline or cancel an order — for example, if your address is outside our delivery area — and will refund any amount paid in full.

• All prices are in Indian Rupees (₹). Plan prices are shown before delivery charges and taxes.
• 14-day plans get 5% off and 28-day plans get 10% off the standard daily price.
• Delivery is ₹150 per order, and free on orders above ₹10,000.
• GST is charged at 5% as applicable to restaurant and food services.
• We accept UPI, debit/credit cards and, for eligible orders, cash on delivery. Online payments are processed by our payment partner.
• Coupons can't be combined, have no cash value, and may have a minimum order value or expiry date.
• If a price is shown incorrectly because of an obvious error, we'll contact you before processing the order.

FSSAI licence: To be added before launch · GSTIN: To be added before launch

• You can skip a day, pause deliveries or extend your plan from My Plan.
• Changes made before 6:00 PM apply from the next day. Today's delivery can't be changed once the kitchen has started cooking.
• Skipped and paused days aren't lost — they're added to the end of your plan.
• To cancel a plan, see our Cancellation & Refund Policy.

We deliver to selected areas in and around Kochi within set time windows. Please make sure someone can receive the order, or leave clear delivery instructions. Full details are in our Delivery Policy.

• Meals are cooked fresh and are best eaten on the day of delivery. Refrigerate if you're not eating straight away.
• Our kitchen handles common allergens including dairy, eggs, gluten, nuts, peanuts, soy, sesame, fish and shellfish. We take care to keep ingredients you tell us about out of your meals, but we cannot guarantee a meal is free from traces of any allergen.
• If you have a severe allergy, please contact us before ordering.
• Nutrition values are estimates based on our recipes and portion sizes, for general information only. Our meals and plans are not medical advice or a treatment for any condition. Talk to a doctor or registered dietitian before changing your diet for medical reasons.

• Don't misuse the site — for example, by trying to access other accounts, interfering with how it works or scraping content.
• All content on the site — text, photos, logos and design — belongs to Nutrinaturals Kitchen or its licensors and may not be copied without permission.
• Reviews or messages you send us must be honest and must not be offensive or unlawful.

We'll provide our services with reasonable care and skill. If something goes wrong, contact us — we'll put it right with a replacement meal, credit or refund as set out in our policies.

To the extent allowed by law, our total liability for any order is limited to the amount you paid for that order, and we aren't liable for indirect losses. Nothing in these terms limits your rights under the Consumer Protection Act, 2019 or any liability that can't be limited by law.

These terms are governed by the laws of India. We'll always try to resolve concerns with you directly first. If that isn't possible, disputes will be subject to the jurisdiction of the courts at Ernakulam, Kerala, without affecting your right to approach a consumer commission.

We may update these terms from time to time. The version that applies to an order is the one published when you placed it. Material changes will be announced on the site or by email.

For complaints about an order or our service, contact our Grievance Officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days, as required by the Consumer Protection (E-Commerce) Rules, 2020.