Cancellation & Refund Policy

You can cancel any time up to 6:00 PM the day before your start date and get a full refund — plan price, delivery charges and taxes. After 6 PM, ingredients for your first day have been ordered, so cancellation follows the rules below.

Once deliveries have begun, you can still cancel the rest of your plan:

• Cancellations made before 6:00 PM take effect from the next day.
• We refund the undelivered days at the per-day price you actually paid (after any duration saving and coupon).
• Delivery charges for deliveries already made are not refundable.
• Skipped or paused days that were added to the end of your plan count as undelivered days and are refunded.

Example: you paid ₹6,517 for a 14-day plan (₹466/day after the 5% saving) and cancel after 5 deliveries. The remaining 9 days are refunded: 9 × ₹465.50 ≈ ₹4,190, plus the GST charged on that amount.

1. Email hello@nutrinaturals.example.com, call or WhatsApp +91 00000 00000, or use our contact form.
2. Include your order ID (for example GW-12345) and the date you want to cancel from.
3. We'll confirm the cancellation and the refund amount in writing.

Going away for a few days? You don't need to cancel. Skip single days or pause deliveries from My Plan before 6 PM the day before, and those days are added to the end of your plan at no extra cost.

We want every meal to be right. If something's wrong — a missing item, a damaged container, the wrong meal or a quality issue:

• Tell us within 2 hours of delivery, with a photo if you can.
• We'll offer a replacement where possible, a credit on your next day, or a refund for that meal.
• If you suspect an allergen or food-safety problem, stop eating and contact us straight away.

• If we miss a delivery or are very late through our fault, you can choose an extra day at the end of your plan or a refund for that day.
• If a delivery fails because no one was available, the address was wrong or we couldn't reach you by phone, that day can't be refunded. See our Delivery Policy.

We start refunds within 2 working days of approval. Banks may take a little longer to show the credit.

Coupon discounts are shared proportionally across the days of your plan, so refunds are based on what you actually paid. Coupons used on a cancelled order are not reissued, except when we cancel the order.

If you're not satisfied with how we've handled a cancellation or refund, contact our Grievance Officer.